Here is a list of our most common questions and their associated answers, as we grow and learn we will be updating this list to give you the best customer experience possible.
- Do you ship to the United States? Yes.
- Do you offer expedited shipping? Yes.
- Do I get a tracking number? Yes.
- Do I need to sign for my delivery? No.
Return, Refund & Exchange Policy
- Our policy lasts 30 days from the date of shipping. If 30 days have gone by since your product was shipped we can’t offer you a refund or exchange.
- To be eligible for a refund or exchange, your item must be unused and returned in the same condition that you received it. Once inspected you will get an email from us to confirm your refund status.
Refund will go back to the credit card used for the transaction. Shipping costs are NON-REFUNDABLE.
You are required to pay all shipping related charges to get your item(s) back to us. The cost of return shipping will generate a second charge to be paid via credit card or e-transfer before your exchange is shipped back. We suggest a ground shipping option when dealing with a single t-shirt. It lacks a tracking number but is much cheaper, approx $4 to $7 as opposed to $13-$18 for expedited shipping with a tracking number.
- Additional non-returnable items: Prints, pins, stickers and any other non-apparel items.
- There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or flawed for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- As stated previously once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Female sizes are sizing small compared to the average sizes found in Canadian retail. We have received feedback from numerous customers about this. Please select at least one or two sizes larger then you normally would or visit our sizing charts and measure yourself before you order as our numbers are very close to the actual garment, please check them as we want you to have a great fit the first time!
- We offer a broad range of sizes, however the high level of variants we offer limits options in some cuts and colours. If you need a shirt in a combination we don't seem to offer please contact us via phone or email.
- View Sizing Information With Detailed Measurements
- We currently have no retail locations except our home base in Antigonish, Nova Scotia.
- Our first line of Baseball T's are made of 100% pre-shrunk cotton however when cleaned with warm water and dried with any level of heat they will shrink approximately 15%-20%.
- Any item listed as 'Pre-order Status' means once we have 10 orders for this item we can proceed with production, any less then that and it's just not feasible to cover the admin costs with setting up a production run. Right now we cannot estimate how long a product will remain in pre order status but we will promise to send it out even as a one off after six weeks if we cannot get a 10 piece order.